Remedy Home Buyers ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through remedyhomebuyers.net (the "Site"), how we use it, who we share it with, and the rights you have. By using the Site, submitting a form, or communicating with us by phone, text, or email, you agree to the practices described below.
1. Information We Collect
Information you provide directly
When you fill out our cash-offer form, request a call, or contact us, we collect the information you submit, which may include:
- Your name, email address, and phone number
- Property address (street, city, state, ZIP)
- Property condition, ownership situation, and timeline to sell
- Any additional details you choose to share in the "notes" field
- Records of your consent to our Terms & Conditions and to receive SMS messages, along with the timestamp and IP address of that consent
Information collected automatically
When you visit the Site we automatically collect certain technical information via cookies, pixels, and server logs, including your IP address, browser type, device information, pages viewed, referring URL, and general geographic region. This includes data collected by the Meta (Facebook) Pixel for advertising analytics.
2. How We Use Your Information
- To prepare and deliver a cash offer on your property
- To contact you by phone, SMS, or email about your inquiry and our services
- To send marketing text messages, only if you affirmatively opted in — see the SMS section below
- To operate, secure, and improve the Site
- To measure the performance of our advertising campaigns
- To comply with legal obligations and enforce our Terms
3. SMS and Phone Communications
If you check the SMS consent box on our form, you agree to receive marketing text messages from Remedy Home Buyers at the phone number you provided. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at (888) 438-0201. Opting out of SMS does not affect your ability to receive transactional messages related to an active offer or transaction, unless you also tell us to stop those.
Calls may be recorded for quality assurance and training. If you do not consent to call recording, please tell the agent at the start of the call.
4. How We Share Information
We do not sell your personal information. We share it only with:
- Service providers who help us operate our business — including our CRM (REsimpli), automation platform (Zapier), email and SMS providers, hosting provider (GitHub Pages), and analytics providers (Meta). These providers are contractually bound to use your data only to perform services for us.
- Title companies, attorneys, and closing agents when needed to complete a real-estate transaction you have initiated with us.
- Legal or regulatory authorities when required by law, subpoena, or court order.
- A successor entity in the event of a merger, acquisition, or sale of business assets.
5. Cookies and Tracking
The Site uses cookies and similar technologies, including the Meta Pixel, to understand how visitors use the Site and to measure advertising performance. You can control cookies through your browser settings. Blocking cookies may affect Site functionality. To opt out of interest-based advertising by participating companies, visit optout.aboutads.info.
6. Data Retention
We retain your information for as long as needed to respond to your inquiry, complete a transaction, and comply with our legal, accounting, or reporting obligations. If you ask us to delete your data, we will do so unless retention is required by law.
7. Your Rights
Depending on where you live, you may have rights to access, correct, delete, or restrict our use of your personal information. Residents of California, Colorado, Virginia, Connecticut, Utah, and other states with privacy laws may have additional rights under those laws, including the right to opt out of "sale" or "sharing" of personal information as defined by state statute. To exercise any right, email us at mvorwerk@remedyhomebuyers.net or call (888) 438-0201.
8. Children
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us and we will delete it.
9. Security
We use reasonable technical and organizational measures to protect your information, but no method of transmission over the internet is 100% secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.
11. Contact Us
Remedy Home Buyers
1401 21st Street Suite R
Sacramento, CA 95811
Phone: (888) 438-0201
Email: mvorwerk@remedyhomebuyers.net